Unable to withdraw. Keep delaying

I have applied for the withdrawal for a month. And they said that there was a problem with my superior agent. Asked me to upload the video of the hand-held ID card. I uploaded it and asked me to answer the phone to confirm the information. I also answered, but I still can’t withdraw the money. . Call their official website, no one answered, call their verification information return call, but no one answered, QQ is now set to refuse to add