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2021-03-13 00:02
Japan Japan
It has been a week since I applied for withdrawal
[Object]
Forex Club Forex Club
[Issue]

Unable to withdraw

[Requirement]

2020031880011651849

[Amount]

$10,354(USD)

[Time]

32day17hour

2021-04-14 17:30
Japan Japan
2021-03-15 17:30

Reply

It has been verified that you have been marked as a high-risk customer by the anti-fraud department and are currently being investigated and processed. Later, the customer will continue to be required to provide relevant documents. If there is no doubt, the withdrawal can be available. And according to our relevant terms, the company will restrict customers from using any method to withdraw money from the trading account during the period of the customer's investigation. Attach the link and screenshot, please check https://app.libertex.org/docs/cn/general-terms-and-conditions.pdf.

2021-03-13 00:09
China

Supplemental Materials

The amount is incorrect. It should be 10354.17.

2021-03-15 11:52
Hong Kong China Hong Kong China

Contact Broker

2021-03-15 09:52
Hong Kong China Hong Kong China

Verified

2021-03-13 00:02
Japan Japan

Start Mediation

I submitted the withdrawal appplication on Tuesday and I have not been able to withdraw the money. I said that the review only takes one working day and it’s been a week. It’s not finished yet. I don’t understand why the platform for more than ten years is like this. This platform is really unreliable. The customer service handles the problem. I'm not active anyway, I don't know what to wait

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