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Just count losses!!! Unable to withdraw
I deposited 115,000 USD in Pepperstone and traded normally. At first, I lost some. But later, I profited over 140,000 USD. After that, I lost thousands of dollars. In the end, I profited 139,653.94 USD in total. But when I wanna withdraw funds, I was only allowed to withdraw 113,171.13 USD. They just take loss-making orders into account. I asked the customer service but they just said this decision was made by the company without an explanation. And their attitudes were so bad. Later, I called their company in Australia in which their answer was so ridiculous. They said I manipulated the market with 115,000 USD, so the profit should be deducted. I asked them, how can I manipulate their prices when I trade according to their rules and prices. But they didn’t change their decision which is unreasonable.
I keep emailing and calling them. But they said they don’t need to explain it anymore and I should accept the decision which hurts me a lot. Do you think it makes sense? You have lost your credibility
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