Unable to withdraw

In order to prevent everyone from being deceived, I still expose it
1. The deposit bank is a domestic bank, why is the withdrawal a foreign bank?
2. Why can't it meet the bank withdrawal requirements?
3. I just want to get back the remaining principal and it has nothing to do with investment risk.
It can be seen that there are many problems with this platform.
There is no customer service contact number, even if you make an international call to inquire.