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Exposure Details

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    Expose
    FXGCHpmj2429 Trader
    Released in United States
    Complian

    I couldn’t close the position due to failing to set the stop loss. Now the platform withheld fund compulsorily.

    On April 20th, the price on crude oil was volatile, though I bought long successfully, the platform showed that the trading was unavailable. On 23rd, I received the email, being informed that the platform hadn’t reflected the negative price. Thus, $18820 was withheld compulsorily. Why should I bear the losses?

    The following is the original
    平台不能正常设止损,无法平仓,现在强制扣款
    2020年4月20日,油价波动,买入油价多单成功后,平台显示无法交易,导致交易无法设止损和平仓,今天4月23日收到邮件,说是平台没有反映基础市场的负值价位,要按当日的收盘价来结算,强行了扣USD-18820,我账户保证金足够,平台原因不能正常交易,凭什么我负责亏损
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