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Exposure Details

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    FXJNGnyq3601 Trader
    Released in Singapore

    Bankrupt? Abscond?

    The MT4 account has been disabled since November 9, neither has my login account. I’ve tried several times and then my account was closed.
    I contacted the customer service on the web but no one replied to me. So I emailed them, they replied and said there was some problem with their server and they were repairing it on November 12. Since then, there has been no answer.
    I’ve tried many times with many ways but no one answered me. I still can’t log in now. Do they need so much time to repair the server? I don’t know whether my money is safe. The broker said their customer service would be available all the time but now no one replies to me. I just want my money back cuz I feel my money is not safe

    The following is the original
    Alpha Tradex 面临倒闭?
    这家交易商从11月9日开始突然间mt4帐号有问题不能用,过后我尝试到我的登入帐号看看什么问题,才发现我的登入帐号也不能登入了,尝试了几次,帐号就被锁了。一开始我尝试了官网的客服,可是从来没有人回覆的,后来尝试了官方邮件,11月12日还有回覆我说是务器有问题,他的团队正在修理。后来就没人回覆了!11月9日到今天12月16日,我的账号都还不能用,我刚刚也尝试打电话过去 (+41 315 281 429), 也是没有人接听!一家交易商需要那么长的时间来修理服务器吗?这家交易商还说会提供24/7的客服服务,可是过去一个月天从来都没人回覆我,是不是要跑路了?我现在只想把我帐号里的钱都提出来,因为这家交易商的客服太不靠谱,感觉好没安全感



    Confirmed to be solved?

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