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Unable to trade due to disconnection
Hi everyone, I am a trader for five years. On the morning of March 23, the New Zealand currency started to fall after a sideways trade. When it was about to reach the take profit level, I wanted to cancel the take profit, but during the operation, I found that the account was disconnected and the other five platforms on the mobile phone were able to log in normally. The disconnection lasted for two hours, and when I was able to log in, I dropped nearly 100 points from the take profit level. At that time, I had 4 short positions of 0.99 lots, with almost 4000 profit. I asked the platform to negotiate compensation, and the platform said that it wanted me to submit the transaction log of the take-profit cancellation when the account was disconnected. I want to ask everyone, as an experienced trader, when I knew that I could not trade as the line was disconnected, was it my fault that I didn’t trade at that time? It is also problematic that the stop profit level of 500 of short order is traded at 503, and the stop profit is down.
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