Forbid withdrawing funds after profiting. Severe slippage. The attitude of their customer service is so bad.
Post an order on Monday, sell at 1887. When it reached 1882, the position can't be closed untill reached 1878.8. The customer service just shrank the responsibility by slippage.
I withdrew on December 8. Now the customer service is out of contact.
The customer service always siad that I could withdraw funds after paying the money but after I paid they just broke the promise again and again. Return my capital!
I' traded for two years and they just closed my account. Pay attention, guys!!!
The customer service said my card number was wrong so I can't withdraw. I have to pay margin too.
Can't withdraw all along. Ask me to pay verification fund amd credit gold, over one hundred thousand in total.
Can’t withdraw. Ask me to pay margin. After that, it’s said that my credit score is not enough and I have to pay 15,000.
Induce to deposit. Can’t withdraw after paying margin, credit fund and turnover. I just wanna take my principal back
There are some problems that I’ve met. I placed an order by MT5 of mobile. I bought 0.01of XAUUSD when the price was 2010 but it showed that I bought it when the price was 2002.34. I profited immediately. It was abnormal so I closed my position. But I suffered a loss of $6.47. I closed my position when the price was 1995.87 at the end. It was less than one minute from profit to loss and the spread was up to 1300 pips. After all of these, the price of the XAUUSD was above 2007 to 2008. I never saw it below 2000. The customer service said there was no problem. But we could see the truth from my screenshot!
It is quite unreasonable to make a supplement of USD 2000 for account typing error.
ThinkMarkets shut clients’ account without notice. I have sent feedback several times, but no service responds.
ThinkMarkets banned clients’ accounts randomly. Be careful!!!
Time: 16:00-16:15, last September Lot: 0.1 Time for opening: 2019-09-05 15:32:03 Opening price: 131.728 Stop-loss: 133.620 Take profit: 131.491 Closing price: 131.829 Closing time: 2019-09-05 18:12:19 P&L: -9.44 I couldn’t close my order, #1893216868, timely, causing a $14.4 loss. The service blamed it on wrong systemic quotation. The annex was the screenshot of the quotation. At that time, ThinkMarkets compensated me. Then same situation always occurred. Once, ThinkMarkets expanded my lot and banned my trading, causing huge losses. Eventually, my account became liquidated. I asked for compensation, but ThinkMarkets didn’t respond anymore.
I traded Spanish index small contract. The platform, with high margin, didn’t allow go-short. At last moment, I had to buy long. I made profits in wake of the cocking market. ThinkMarkets didn’t allow 2-way trading, so I applied for the withdrawal. But ThinkMarkets refused with the reason that I abused the trading condition. Which platform stipulates that one couldn’t only place one order? It is my right to choose whether to continue the trading. Why you give no access to my profit if not being a desk-dealing platform? If facing market gap, should you make up the position for clients. The following screenshot is my profit. Now I couldn’t log in to the platform. It compulsorily withheld your fund and prof!
The broker is such a fraud which gave no access to the withdrawal and even withheld clients’ profit, claiming that I was trading illegally.
There was a 800-pip spread between the order placed at the same time. The highest price here is $11 higher than that in other platforms, while it kept shirking.
After I set the stop-loss price, the platform skipped it and expanded my losses.
Severe jump-point, slippage and spread increased the trading risks. The random of 300 to 500 pips slippage before or after the market opens is normal. The slippage is ridiculous when the market opens. If there is no slippage, you need to bear the risk of 250-pip spread.
The platform is disconnected and blames it on technical department.Be careful.
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