The withdrawal is not transferred to the account, there are signs of fraud

The withdrawal was not transferred to the account and there are signs of fraud. I participated in the profit sharing trust investment with Rosytle Wealth in Vietnam, and I have signed the commitment. I withdrew 5000 USD and 9000 USD respectively on November 10, 2021 and December 11, 2021, a total of 14000 USD, but the money has not been transferred to my account so far. Then I contacted customer service and was told that the reward system was blocked. And for various reasons (see attachment), I don't think there is a good reason to show that there is a scam to take money from investors. Therefore, I put the information here so that the online community and investors participating in the Rosystyle platform can understand it. I asked Rosystyle to return the money to me. I will post until ROSYSTYLE WEALTH pays me.